FAQs

 

 

1. How can I contact you?

You can reach us via email at chefekau@gmail.com. We strive to respond to all enquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations to ensure timely delivery. We partner with reliable suppliers to provide high-quality kitchen products directly to your doorstep.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. You can request a refund within 30 days of receiving your item. Please contact us at chefekau@gmail.com to initiate the return process.

4. What items are eligible for return?

Most items are eligible for return, except for perishable goods, custom products, and personal care items. If you have questions about a specific item, please contact us.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

6. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.

7. Can I exchange my product for a different one?

We do not offer direct exchanges. The fastest way to get a different item is to return the original product and make a separate purchase for the new item.

8. Do you offer international shipping?

Currently, we primarily ship within Australia. Please check our website for any updates regarding international shipping options in the future.

9. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.

10. What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. Please refer to our checkout page for a complete list of accepted payment options.